What Is a Restoration Protocol and Who Creates It?

A restoration protocol starts with a thorough inspection of the damaged areas. The pros check for moisture in walls, floors, and ceilings, and they note the type of water involved, such as clean water from a pipe or contaminated water from a flood. That information shapes the plan.

The protocol then lists specific actions, like extracting standing water, setting up air movers and dehumidifiers, and deciding which materials can be dried and which must be removed. It also includes safety steps, such as turning off electricity in wet zones and using protective gear when needed. Each step is written down so everyone knows the sequence.

A written protocol keeps the work organized and transparent. You can see what steps are planned, which helps you understand the timeline and what to expect. It also reduces the chance of missing a critical step, like drying behind a wall cavity, which could lead to mold later.

For your insurance company, a clear protocol shows that the work is necessary and methodical. It provides a record of the damage and the proposed fixes. Without a protocol, the process can become chaotic, with rushed decisions and overlooked areas.

Once the protocol is set, the work begins. The pros follow the steps in order, but they may adjust the plan if they discover new damage during the process. For example, they might find moisture behind a cabinet that wasn't visible initially, so they add a drying step.

After the main work is done, the pros often do a final check to confirm moisture levels are back to normal. That might include a walkthrough with you to review what was done. The protocol serves as a reference point for that final review, ensuring nothing was skipped.

• Final moisture readings on all affected surfaces
• Inspection of drying equipment placement
• Review of removed materials and disposal
• Discussion of any follow-up repairs needed
• Documentation of the completed work