The short answer
Turn off Utilities First
The first thing to do before entering a flooded home is to shut off the main power and gas, if you can reach them without stepping into water. If the breaker box is in a wet area or you must wade through water to get to it, leave it alone. Call the utility company or a qualified electrician to handle it. Knowing where your shutoff valves and breaker box are located ahead of time can save precious minutes during an emergency. If you live in Chapel Hill, keep that location written down and share it with your household.
Protect Yourself with Gear
Wear heavy rubber boots with thick soles, waterproof gloves, and safety goggles. Floodwater often hides sharp objects, debris, and contaminants. Long sleeves and pants help protect your skin from cuts and irritation. A flashlight with fresh batteries is essential, since power may be off. Also bring a whistle or a phone in a waterproof case so you can signal for help if you get trapped.
Do not drink or use tap water until local officials say it is safe. Floodwater can back up into the plumbing system. If you have open wounds, keep them covered and avoid direct contact with water. Wash your hands with clean water and soap as soon as you leave the flooded area. If you feel nauseous, develop a fever, or notice any unusual symptoms after exposure, see a doctor promptly.
Check the Building's Structure
Look at the home from the outside before going in. Check for shifted foundations, cracks in walls, or a leaning porch or chimney. If the structure looks off, do not enter. Water can weaken floors and walls, and a sudden collapse is possible. Wait for a building inspector or structural engineer to assess it. Pay attention to the ground around the house too; soft or eroded soil can indicate a compromised foundation.
What to Do Inside
Once inside, open doors and windows to let fresh air circulate, if it is safe to do so. Take photos of the damage for your insurance records, but do not touch anything that looks hazardous. Do not turn on the HVAC system or use any electrical items until a professional checks them. Policies vary, and your insurer decides what is covered, so document everything you see and keep receipts for any supplies you buy.
Be careful of slippery surfaces and hidden hazards like nails or broken glass. Move valuables to a dry area if you can do so without risk. Do not attempt to remove water with a regular vacuum. That can cause electric shock. Leave pumping and drying to the pros. If you have to move items, lift with your legs and take frequent breaks to avoid strain or injury in a stressful situation.
When to Call for Help
If the floodwater is deep, the power is on in wet areas, or the structure seems unstable, do not enter. Call local water damage pros to handle the situation. They have the training and equipment to assess risks and begin cleanup safely. Your safety comes before saving belongings. Even a few inches of fast-moving water can knock you off your feet, so never wade into moving water.
If you feel unwell, dizzy, or short of breath after entering, leave the home and see a doctor. Floodwater can carry bacteria and chemicals. For extensive water damage, a professional inspection is often needed to find hidden moisture and prevent mold. Take action quickly, but never risk your health. After you are safe, contact your insurance company to report the damage and ask about the next steps for filing a claim.
- Turn off gas and power only if you can do so without wading into water
- Wear rubber boots, gloves, goggles, and long sleeves
- Check for cracks, sagging ceilings, and leaning walls before entering
- Never touch electrical panels, outlets, or cords while standing in water
- Use a flashlight, not candles, to avoid fire risk from gas leaks
- Take photos of damage for your insurance records
Talk to someone now
Water keeps spreading into floors and walls, so it is worth acting early. Calls are answered 24/7.
Call Now (919) 525-3233Frequently asked questions
Can I enter my home if the water is only ankle deep?
Even shallow water can hide electrical hazards, sharp debris, or sewage. Check the power is off and the structure looks sound before stepping in. If you have any doubt, wait for a professional. Your safety matters more than saving belongings.
What should I do if I smell gas inside the flooded home?
Leave immediately and do not turn on or off any lights, switches, or appliances. Go outside and call the gas company from a safe distance. Do not re-enter until they say it is safe. Gas leaks can cause explosions, so treat this as a serious emergency.
How do I protect my health after wading through floodwater?
Wash your skin with clean water and soap as soon as you can. Disinfect any cuts or scrapes and cover them with waterproof bandages. If you develop a fever, nausea, or skin irritation, see a doctor. Floodwater often contains bacteria, chemicals, and other contaminants.
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