Terms and Conditions – Damage Restoration Experts CHNC

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By using https://damagerestorationchapelhillnc.com/ you agree to follow these Terms and Conditions as they are currently posted. This agreement applies to all visitors and users of the site. Damage Restoration Experts CHNC may update these rules at any time to reflect changes in our business or the law.

If you continue to use the website after we post these updates it means you accept the revised version of the Terms. We recommend checking this page occasionally to stay informed about any modifications. If you do not agree with these terms you should stop using the website immediately. Your use of the site is also subject to our guidelines regarding safety and professional conduct during any service interactions.

Services

Damage Restoration Experts CHNC provides restoration services including water extraction and structural drying in Chapel Hill, North Carolina. Our work begins with an on site assessment to determine the scope of damage and necessary repairs. We use specialized tools to identify moisture and prevent further property issues.

Please note that service availability depends on the specific project details and your location within our service area. At times we may work with third party vendors for specialized tasks like electrical or plumbing repairs. We do not guarantee that every property can be restored to its original condition. Some damage may be too extensive for standard restoration methods. Our team will communicate clearly about the limits of what we can achieve during the initial assessment phase.

Quotes, Billing, and Payment

We provide initial estimates based on the visible damage found during our first visit. These estimates are not final because hidden issues may appear once work begins. If we find more damage we will issue a change order to update the total cost. Final invoices will reflect the actual labor and materials used for the project.

We may require a deposit before starting certain jobs. We accept standard payment methods but do not accept late payments. Any balance not paid by the due date may be subject to additional fees or interest charges. If you have a dispute regarding a bill you must notify us in writing within ten business days of receiving the invoice so we can review the charges together.

Insurance and Claims Assistance

Our team helps you by providing detailed documentation and photos of the property damage. We understand the process of filing claims and can share our professional reports with your insurance provider to help the review move forward. However the final decision to approve a claim or issue a payment rests entirely with your insurance company.

Damage Restoration Experts CHNC does not guarantee that your insurer will cover all costs or follow our specific recommendations. You remain responsible for the total cost of services if the insurance company denies your claim or pays less than the full invoice amount. We encourage all clients to review their policy details carefully before we begin the restoration work on their property.

Scheduling, Access, and Site Conditions

We set specific windows of time for our technicians to arrive and perform work. Clients must provide our team with full access to the property during these scheduled times. You are responsible for ensuring that utilities like electricity and water are turned on so our equipment can function properly.

The work area must be safe and free from hazards before we start. We require that all pets and minors are kept away from the workspace for their safety. If our team encounters dangerous conditions like structural instability or aggressive animals we may pause work until the site is made safe. Delays caused by lack of access or poor site conditions may result in additional service charges.

Health and Safety

The safety of your family and our staff is our top priority. We train our technicians to follow IICRC standards for all restoration projects. Our team wears appropriate personal protective equipment and uses containment barriers to stop the spread of dust or contaminants. We also use negative air machines and EPA registered disinfectants when necessary to maintain a healthy environment.

All our practices comply with the local health and safety rules of Chapel Hill, North Carolina. We monitor our equipment daily to ensure it is operating safely and effectively. We ask that you follow all safety signs and verbal instructions provided by our lead technicians while our drying and cleaning equipment is running in your home.

Customer Responsibilities

To ensure the best results you must follow specific instructions provided by our technicians. This includes leaving drying equipment running as directed and not moving containment barriers. We ask that you remove any high value items or fragile belongings from the work area before we arrive. You must disclose any preexisting issues like old leaks or known structural problems that might affect our work.

If we provide specific guidance on how to prevent further damage you should follow those steps carefully. Your cooperation helps us complete the project quickly and safely. Failing to follow our professional advice or interfering with the equipment may result in poor outcomes for which we cannot be held responsible.

Warranties and Disclaimers

We provide a limited warranty on our workmanship for a specific period after the project is finished. This warranty covers the labor we performed but does not apply to preexisting damage or natural wear and tear. We are not responsible for hidden conditions that were not visible during our initial inspection.

This warranty is void if you do not follow our drying instructions or if a separate event like a new storm causes more damage. We do not cover failures caused by third party materials or equipment. Our services are provided to address current damage and we do not promise that your property will be immune to future issues like mold or water leaks after we finish.

Limitation of Liability

Damage Restoration Experts CHNC limits its total liability for any claim to the amount you actually paid for the specific service involved. We are not responsible for indirect or consequential damages such as lost wages or temporary housing costs. This limitation applies to the fullest extent allowed by the laws of Chapel Hill, North Carolina.

We are not liable for any damage that existed before we started our work or for issues that arise from your failure to maintain the property. Our goal is to perform professional restoration but we cannot be held accountable for every possible outcome in a complex home environment. By hiring us you acknowledge these limits on our financial and legal responsibility for the work.

Cancellations and Rescheduling

If you need to change your appointment please notify us at least twenty four hours in advance. We may charge a fee for last minute cancellations or if our team arrives and cannot access the property. For emergency restoration work we prioritize rapid response and may have different rules for scheduling.

If we have to reschedule due to equipment failure or staff illness we will contact you as soon as possible to find a new time. We reserve the right to cancel a project if the site conditions become unsafe or if terms of payment are not met. We strive to be flexible but consistent scheduling is necessary to ensure all our clients receive timely service for their restoration needs.

Intellectual Property

All content found on our website belongs to Damage Restoration Experts CHNC or our partners. This includes all text and photos as well as our company logo. You are not allowed to copy or use these materials for your own commercial purposes without our written permission. We put a lot of work into creating helpful resources for our customers and we protect our rights to that information.

You may view or print pages for your own personal use related to your restoration project. Any other use of our intellectual property is strictly prohibited. If you wish to share our content please ask us first so we can ensure our brand and information are being used correctly and fairly.

Privacy and Data

We respect your privacy and handle your personal information carefully. Please refer to our separate privacy policy for more details on how we collect and store data. During a project we take photos of the damage and write detailed reports to document our progress. We use these records to provide proof of work for you and your insurance company.

We do not sell your personal information to outside marketing firms. By using our services you agree that we may use these job site photos for our internal records and for insurer reviews. We take reasonable steps to keep your digital information secure and only share it with parties directly involved in your restoration or insurance claim process.

Third Party Links and Tools

Our website may occasionally mention external resources or tools for your convenience. These are provided to help you find information but we do not control those third party sites. Damage Restoration Experts CHNC is not responsible for the content or accuracy of any outside websites. If you choose to use these links or tools you do so at your own risk.

We do not endorse the products or services offered by other companies unless we explicitly state otherwise. You should review the terms and privacy policies of any other website you visit. Our goal is to be helpful but we cannot guarantee the quality or safety of resources that we do not own or manage ourselves.

Changes to These Terms

Damage Restoration Experts CHNC reserves the right to change these Terms and Conditions whenever necessary. When we make changes we will update the text on this page and change the effective date. We do not provide individual notice for every minor update. It is your responsibility to review these terms regularly to see if anything has changed.

If you continue to use https://damagerestorationchapelhillnc.com/ after we post revisions it means you agree to follow the new rules. These changes may involve how we bill for services or how we handle site access. Your continued partnership with us after updates are posted confirms that you accept the current terms as they are written at that time.

Governing Law and Dispute Resolution

These terms are governed by the laws of Chapel Hill, North Carolina. Any legal disputes or claims related to our services must be handled in the local courts of this area. Before taking any formal legal action you agree to talk with us in good faith for at least thirty days to try and resolve the issue. We prefer to settle disagreements through direct communication and honest negotiation whenever possible.

If we cannot reach an agreement after this period then formal proceedings may begin in the proper local venue. This process helps save time and money for both parties while ensuring that we address your concerns fairly and according to the local regulations that apply to our business.

Contact

If you have questions about these terms or our services please send a written inquiry to our office. You can reach us by mail at 1340 Environ Way #1340, Chapel Hill, NC 27517, United States. We review all correspondence and will respond to your concerns as quickly as we can. Please do not send sensitive personal information like social security numbers through the mail.

We use these written requests to keep a clear record of our communication with clients. We appreciate your feedback and are happy to clarify any part of this agreement. Please ensure your return address is clearly printed so we can send our response to the correct location. We look forward to providing you with professional and reliable restoration services.

Severability and Entire Agreement

This document represents the entire agreement between you and Damage Restoration Experts CHNC regarding the use of our website and services. If a court decides that one part of these Terms is invalid or cannot be enforced the rest of the document will still remain in full effect. This ensures that the core rules of our business relationship stay protected even if one specific sentence needs to be changed.

No other verbal or written promises made outside of these Terms are part of this agreement unless they are added in writing by Evan Vitela or Kevin Barker. This structure provides a clear and stable foundation for our work together and ensures everyone understands their rights and responsibilities from the start.

Force Majeure

Damage Restoration Experts CHNC is not responsible for any delays or failures to perform our work if the cause is beyond our reasonable control. This includes events like extreme weather and natural disasters as well as government actions or widespread power outages. In these situations we will do our best to resume services as soon as it is safe and possible to do so.

We will keep you updated on our progress and any changes to our schedule caused by these external events. These circumstances are rare but they can impact our ability to reach your property or operate our equipment. We appreciate your patience and understanding if we face unexpected obstacles that are outside of our ability to manage or prevent.

This page provides general information about our business practices and is not intended to be formal legal advice.