Privacy Policy – Damage Restoration Experts CHNC

Privacy Policy For Our Water Restoration Company

Who We Are

Damage Restoration Experts CHNC provides professional property recovery services in Chapel Hill, North Carolina. This privacy policy explains how we collect and protect your information when you visit https://damagerestorationchapelhillnc.com/ or use our services. Since 2015, Evan Vitela and Kevin Barker have maintained a commitment to honesty and safety in the local community.

We handle tasks such as water damage restoration, mold remediation, and fire cleanup. This policy applies to all residents and business owners we serve within the local area. By using our website, you agree to the practices described here. We take your privacy seriously and ensure that your personal details are handled with care and professional responsibility while we restore your property.

Information We Collect

We collect several types of data to provide our restoration services. This includes information you provide directly, such as your name and property address. We also gather job details including photos of damage and structural documentation. Our team uses tools to record moisture levels and property measurements during the restoration process.

When you visit our website, we collect device data such as your IP address and usage patterns through cookies. We may also receive information from service partners or insurance companies if they refer a project to us. All collected data helps us create accurate estimates and plan the necessary steps for your specific property needs in Chapel Hill, NC.

How We Use Information

Damage Restoration Experts CHNC uses your information to deliver high quality restoration services. This includes scheduling crews, preparing estimates, and processing billing. We use photos and structural data for insurance documentation to help with your claims. Information also helps us maintain safety standards and perform quality control checks on our work.

We use website data to improve our online experience and prevent fraud. Your details allow us to provide customer support and follow up on completed projects. We also process information to meet legal requirements and tax obligations. Every piece of data used is intended to make the restoration process smoother and more transparent for the property owner.

Cookies and Similar Technologies

Our website uses cookies and similar digital tools to improve your browsing experience. Cookies are small files stored on your device that help us understand how people use our site. We use them to remember your preferences and analyze traffic patterns. There are different types of cookies, including those necessary for the site to function and those used for analytics.

You have the choice to limit or clear cookies through your browser settings at any time. If you choose to disable cookies, some features of the website may not function exactly as intended. These tools do not give us access to your computer or any information other than the data you choose to share.

Sharing and Disclosure

We share information with service partners and subcontractors who help us complete restoration projects. We also share documentation with insurance companies when you give us permission to assist with your claim. Payment processors receive necessary data to handle billing and transactions securely.

We may disclose information if required for safety, compliance, or by legal authorities. Damage Restoration Experts CHNC does not sell your personal data to third parties. We only share what is necessary to perform our work or protect our legal rights. All partners are expected to handle your information with the same level of respect and security that we provide during our daily operations.

Data Retention

We keep your records for as long as necessary to fulfill operational, safety, and legal needs. This includes maintaining documentation for tax purposes and insurance audits. Retention periods vary depending on the type of document. For example, project photos and moisture maps are kept to verify the quality of our work over time.

Financial records are held according to state and federal regulations. Once information is no longer needed for these specific reasons, we take steps to delete or deidentify the data. Our goal is to keep only the information required to support our service history and comply with the law in North Carolina.

Your Choices and Rights

You have the right to access or update the personal information we have on file. You may also request that we delete certain data where appropriate and allowed by law. If you wish to limit how we use your information, please let us know. You can manage your cookie settings through your web browser to control data collection online.

To submit a formal request regarding your privacy rights, please send a written letter by postal mail to our office. The mailing address is 1340 Environ Way #1340, Chapel Hill, NC 27517, United States. We will review your request and respond according to our legal and professional obligations.

Security

Damage Restoration Experts CHNC uses several safeguards to protect your data. We restrict access to personal information to only those employees who need it to perform their jobs. Our staff receives training on how to handle sensitive property and client details safely. We use reasonable technical and physical protections to prevent unauthorized access or disclosure.

While we work hard to keep your information safe, no method of digital storage or transmission over the internet is perfectly secure. We regularly review our security practices to ensure we are using appropriate measures to guard against modern threats. Our commitment to safety extends from your physical property to your personal data.

Children’s Privacy

Our restoration services and website are not intended for children. We do not knowingly collect information from anyone under the age of 18. Our business is designed to serve adult property owners or authorized representatives of businesses. Accounts and service agreements must be handled by individuals who can legally enter into contracts.

If we discover that a child has provided us with personal information, we will take immediate steps to delete that data from our records. If you believe we might have information from a minor, please contact us by mail so we can address the situation and remove the information.

Data Transfers

Damage Restoration Experts CHNC may use vendors or software providers located outside of our immediate area to process data. This includes cloud storage services or billing platforms. We take reasonable measures to ensure your information remains protected during these transfers. Our team selects reputable partners who follow standard security protocols.

By using our website and services, you understand that your data may be processed in locations other than your home city. We remain responsible for ensuring that our service providers treat your information according to the high standards set by our founders, Evan Vitela and Kevin Barker.

Changes to This Policy

Damage Restoration Experts CHNC may update this privacy policy from time to time to reflect changes in our services or legal requirements. When we make changes, we will post the latest version on this page. We encourage you to check this section occasionally to stay informed about how we are protecting your data.

Your continued use of https://damagerestorationchapelhillnc.com/ after we post updates means you accept the new terms. If we make any major changes to how we handle personal information, we will make a clear note of it on our website to ensure you remain fully informed.

Contact Us

If you have questions or requests regarding your privacy, please contact us by mail. You can reach our office by sending a letter to the following location:

Damage Restoration Experts CHNC 1340 Environ Way #1340 Chapel Hill, NC 27517 United States

Please include your name and a clear description of your request or concern. We will process your inquiry as quickly as possible. Do not send sensitive personal details like social security numbers or credit card information through the mail. We prefer to handle those details through our secure business channels once we establish a formal connection with you.

Definitions

Personal information refers to any data that can identify you, such as your name or address. Processing means any action we take with your data, like collecting, storing, or sharing it. Service providers are outside companies we hire to help us run our business, such as payment processors or software vendors.

Cookies are small digital files that websites put on your device to track site usage and remember your preferences. These terms help explain how we manage your privacy and provide a clear understanding of our business practices. We aim to use simple language so you feel confident in how we handle your information.